Prevention and Management of Aggression and Violence (PMAV)

What you'll learn

• Identify and understand different forms of workplace aggression and violence.
• Recognise common triggers, contributing factors, and early warning signs of escalating behaviour.
• Develop effective communication, empathy, and active listening skills to help de-escalate challenging situations.
• Enhance situational awareness skills to identify potential risks and maintain personal safety.
• Understand when physical intervention may be necessary and apply approved techniques only as a last resort.
• Adhere to relevant legal, ethical, and organisational requirements relating to personal safety and conflict management.
• Accurately document, report, and participate in post-incident reviews following aggressive or violent events.
• Provide appropriate emotional and practical support to colleagues affected by workplace incidents.
• Promote and uphold a zero-tolerance culture towards aggression and violence in the workplace.
• Contribute to creating a safe, respectful, and trauma-informed environment for staff, service users, and visitors.

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