Discrimination and bullying. Receptionist in General Practice training.

Trending3.5(New)

This course is designed for receptionists and administrative staff in general practice settings, aiming to create awareness and understanding of discrimination and bullying in the workplace. It covers the definitions, types, and impacts of discrimination and bullying, helping learners identify these behaviors and take the necessary steps to address them. The course empowers healthcare receptionists with the knowledge and tools to foster a safe, respectful, and inclusive work environment, ensuring they know how to respond if they experience or witness any inappropriate conduct.

5 Modules1 hour
$169$0
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Discrimination and bullying. Receptionist in General Practice training.

Learning Outcomes

What you'll learn

  • Gain an understanding of what constitutes discrimination in healthcare settings, focusing on common forms such as racial, gender, age, and disability discrimination.
  • Learn how to identify bullying behaviors in the workplace and understand their impact on both individuals and the overall work environment.
  • Understand what is and isn't classified as bullying, helping you differentiate between unhealthy workplace dynamics and normal conflicts.
  • Develop strategies for addressing and reporting instances of bullying or discrimination, ensuring that you can take appropriate action if you experience or witness such behavior.

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Training Overview

  • Defining Discrimination in the Workplace
  • Understanding Bullying in Healthcare Settings
  • Distinguishing Between Bullying and Other Challenging Behaviors
  • Steps to Take if You Experience Bullying or Discrimination
  • Summary
Healthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare training

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Frequently asked questions

This course covers workplace discrimination, bullying behaviours, what is not considered bullying, employee rights under Australian law, reporting pathways, and the role of the Fair Work Commission in resolving disputes.

Yes, you will receive a certificate upon successful completion of the course.

Log in to your Care Learning account using your email and password. If you are new, create an account at care-learning.com and enrol in the course.

Yes, this course is designed for GP receptionists and healthcare professionals who want to understand their rights, responsibilities, and how to manage workplace discrimination and bullying effectively.