Enquire

Discrimination and bullying. Receptionist in General Practice training.

Trending3.5(New)

This course is designed for receptionists and administrative staff in general practice settings, aiming to create awareness and understanding of discrimination and bullying in the workplace. It covers the definitions, types, and impacts of discrimination and bullying, helping learners identify these behaviors and take the necessary steps to address them. The course empowers healthcare receptionists with the knowledge and tools to foster a safe, respectful, and inclusive work environment, ensuring they know how to respond if they experience or witness any inappropriate conduct.

5 Modules1 hour
$169$0
Start Learning
Discrimination and bullying. Receptionist in General Practice training.
From $0
Start Learning

Learning Outcomes

What you'll learn

  • Gain an understanding of what constitutes discrimination in healthcare settings, focusing on common forms such as racial, gender, age, and disability discrimination.
  • Learn how to identify bullying behaviors in the workplace and understand their impact on both individuals and the overall work environment.
  • Understand what is and isn't classified as bullying, helping you differentiate between unhealthy workplace dynamics and normal conflicts.
  • Develop strategies for addressing and reporting instances of bullying or discrimination, ensuring that you can take appropriate action if you experience or witness such behavior.

Modules

Module 1

Defining Discrimination in the Workplace

Module 2

Understanding Bullying in Healthcare Settings

Module 3

Distinguishing Between Bullying and Other Challenging Behaviors

Module 4

Steps to Take if You Experience Bullying or Discrimination

Module 5

Summary

Top reviews

No reviews yet.

You May Also Like

CPR

CPR

5(28 reviews)$169$0
TrendingPopularTop Rated

This course provides the essential knowledge and practical skills required to perform cardiopulmonary resuscitation (CPR) according to the guidelines of the Australian Resuscitation Council (ARC). Learners will understand the correct procedures for responding to cardiac emergencies while maintaining safety, hygiene, and legal compliance.

5 chapters1 hour
Fire Safety

Fire Safety

4.8(12 reviews)$169$0
TrendingPopularTop Rated

This course on Fire Safety is designed to provide learners with a comprehensive understanding of fire prevention, detection, and response protocols. By covering crucial topics such as the nature of fire, effective risk assessments, and fire progression, participants will learn how to safeguard themselves and others in fire-prone environments. The course emphasizes the importance of proactive safety measures, proper evacuation techniques, and the use of fire extinguishing tools, ensuring preparedness in case of a fire emergency. Participants will also gain insight into the protective use of fire blankets and the role of fire detection systems in maintaining a safe environment.

12 chapters1 hour
Work Health and Safety (WHS): Manual Handling and Safe Lifting

Work Health and Safety (WHS): Manual Handling and Safe Lifting

4.8(33 reviews)$169$0
TrendingPopularTop Rated

Work Health and Safety (WHS): Manual Handling and Safe Lifting is designed to help workers understand manual handling risks and apply safe lifting and movement techniques in the workplace. The course covers injury risk factors, WHS responsibilities, and practical strategies to reduce strain and prevent musculoskeletal injuries through safer work practices.

6 chapters1 hour
Complete First Aid training

Complete First Aid training

3.5(New)$169$0
CPD Accredited

This First Aid course equips learners with the essential skills to recognise and respond to common medical emergencies. It focuses on scene safety, immediate care, and correct use of first aid equipment to support injured or unwell individuals until professional help arrives.

14 chapters1 hour
Falls Prevention and Management

Falls Prevention and Management

3.5(New)$169$0
CPD Accredited

This course provides practical guidance on falls prevention in the workplace, helping participants recognise common causes of workplace falls, identify hazards, and apply appropriate control measures. It also covers WHS risk assessment, legal duties, and WHS requirements for workplace falls prevention to support safer work practices and reduce the risk of slips, trips, and falls.

6 chapters1 hour
Child Protection Reporting

Child Protection Reporting

3.5(New)$169$0
CPD Accredited

This child protection reporting online training Australia course introduces the principles of mandatory reporting and the responsibilities of professionals involved in protecting children. It covers what is mandatory reporting of child abuse, how to report child abuse, mandatory reporter responsibilities, and key differences in Australian mandatory reporting laws across jurisdictions.

4 chapters1 hour
Managing Dysphagia

Managing Dysphagia

3.5(New)$169$0
CPD Accredited

Managing Dysphagia provides essential knowledge and practical guidance for recognising, managing and caring for people with swallowing difficulties. This course covers the IDDSI framework, texture modification, risks and safe care practices, with a focus on dysphagia aged care and how to manage dysphagia safely.

10 chapters1 hour
Browse all Courses

Learn Anytime
Anywhere

Experience the next level of learning with the Care Learning app. Available on Android and iOS.

Download on the App StoreGet it on Google Play

Come and Work
with Us!

Join us as a healthcare trainer providing practical sessions to professionals and workers.

Apply for Trainer Role

In-Person Practical
Healthcare Training

Enroll in our accredited, hands-on practical training sessions to deliver better patientcentred care.

Apply for Training

Refer &
Earn Rewards.

Invite healthcare professionals to join Care Learning and earn rewards for every successful referral.

1 / 4

Frequently Asked Questions

This course covers workplace discrimination, bullying behaviours, what is not considered bullying, employee rights under Australian law, reporting pathways, and the role of the Fair Work Commission in resolving disputes.

Yes, you will receive a certificate upon successful completion of the course.

Log in to your Care Learning account using your email and password. If you are new, create an account at care-learning.com and enrol in the course.

Yes, this course is designed for GP receptionists and healthcare professionals who want to understand their rights, responsibilities, and how to manage workplace discrimination and bullying effectively.