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User from
Really good
Posted on 24/07/2026
This training provides learners with the knowledge and practical skills needed to recognise, prevent, and safely respond to challenging behaviours in healthcare, social care, education, and support settings. The course focuses on crisis prevention, behavioural awareness, effective communication, de-escalation techniques, and safe intervention strategies to promote personal safety, reduce risk, and maintain the dignity and wellbeing of individuals receiving care.

Module 1
CPI Crisis Development Model
Module 2
Integrated Experience
Module 3
Communication Skills
Module 4
Managing Defensive Behaviour
Module 5
Safety Interventions
Module 6
Decision Making
Module 7
De-escalation Techniques
Module 8
Post-Crisis Support
Module 9
Summary

User from
Really good
Posted on 24/07/2026
User from
The courses are really helpful
Posted on 26/08/2026
Join us as a healthcare trainer providing practical sessions to professionals and workers.
Apply for Trainer RoleEnroll in our accredited, hands-on practical training sessions to deliver better patientcentred care.
Apply for TrainingInvite healthcare professionals to join Care Learning and earn rewards for every successful referral.
The training covers crisis awareness, de-escalation, communication skills, risk assessment, decision-making, safety interventions, and post-crisis support using structured, least-restrictive approaches.
Yes, a certificate is awarded upon successful completion of the training.
To register, log in or sign in to your Care Learning account using your email and password. New users can create an account at care-learning.com.
Yes, it is suitable for healthcare, social care, education staff, and caregivers working with individuals who may display challenging or distressed behaviour.