Zero Tolerance Policy training for GPs, Nurses and Receptionists in General Practice.
This course provides General Practitioners (GPs), Nurses, and Receptionists with essential knowledge and strategies for managing patient aggression in general practice settings. It focuses on early identification, immediate responses, and maintaining a safe and respectful environment for both staff and patients.
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Learning Outcomes
What you'll learn
- Define patient aggression and understand its impact on the healthcare setting.
- Recognise warning signs of potential violence and aggression to prevent escalation.
- Implement effective initial actions when aggression occurs, including de-escalation techniques and proper follow-up.
- Understand when and how to manage patient relationships following aggressive behaviour, including the decision-making process for continuing care.
- Establish and maintain a safe practice environment by fostering a collaborative team approach and creating clear safety protocols.
Learning Outcomes
What you'll learn
- Define patient aggression and understand its impact on the healthcare setting.
- Recognise warning signs of potential violence and aggression to prevent escalation.
- Implement effective initial actions when aggression occurs, including de-escalation techniques and proper follow-up.
- Understand when and how to manage patient relationships following aggressive behaviour, including the decision-making process for continuing care.
- Establish and maintain a safe practice environment by fostering a collaborative team approach and creating clear safety protocols.
Modules
Module 1
Understanding Patient Aggression in Healthcare Settings
Module 2
Identifying Early Indicators of Aggression and Violence
Module 3
Effective Initial Responses to Aggressive Behaviour and Post-Incident Follow-Up
Module 4
Managing Patient Relationships After an Incident of Violence
Module 5
Creating and Maintaining a Safe Practice Environment for Staff and Patients
Module 6
Summary
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Frequently Asked Questions
This course covers topics such as understanding patient aggression, recognizing early signs of violence, responding effectively to aggression, managing patient relationships after incidents, and creating a safe practice environment.
Yes, a certificate will be issued upon successful completion of the course.
To register, log in to your Care Learning account with your email and password. If you are new, create an account at care-learning.com to enroll.
Yes, this course is designed for GPs, nurses, receptionists, and all healthcare staff involved in managing patient interactions and ensuring a safe work environment.