BOOKINGS TEAM MANUAL: XPRESS HEALTH

Trending3.5(New)

The course equips Bookings Coordinators with the essential communication, coordination, and operational skills required to manage healthcare staffing requests across the UK. Learners will develop expertise in handling shift bookings, understanding client requirements, coordinating with healthcare professionals, maintaining accurate system updates, and delivering professional customer service in a fast-paced healthcare environment. The course also focuses on responsiveness, service recovery, escalation procedures, and operational accuracy to support client satisfaction and reliable healthcare staffing services.

13 Modules1 hour
£169£0
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BOOKINGS TEAM MANUAL: XPRESS HEALTH

Learning Outcomes

What you'll learn

  • Understand the role and responsibilities of a Bookings Coordinator within the healthcare staffing industry.
  • Professionally handle incoming and outgoing client and staff communications with confidence and efficiency.
  • Accurately collect, verify, and document booking requirements, including location, role type, shift timings, staffing numbers, and special requests.
  • Match suitable healthcare professionals to client requirements while ensuring service quality and compliance.
  • Maintain accurate system updates and booking records to support operational efficiency and accountability.
  • Apply effective communication techniques, including paralinguistic control and service recovery strategies, to manage challenging situations professionally.
  • Recognize the importance of responsiveness, accuracy, and teamwork in maintaining strong client relationships and organizational reputation.
  • Escalate operational issues appropriately and contribute to smooth healthcare staffing coordination across multiple regions and healthcare settings.

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Training Overview

  • LINGUISTIC PRECISION & VOCAL ETIQUETTE
  • PARALINGUISTIC ELEMENTS OVER THE PHONE
  • CONTRASTING EXAMPLES: BEST VS. WORST PRACTICES
  • ADVANTAGES & DISADVANTAGES OF LINGUISTIC CHOICES
  • NATO PHONETIC ALPHABET (FOR CLEAR COMMUNICATION)
  • BOOKING CALL FLOW (STEP-BY-STEP PROCESS)
  • EMAIL & WHATSAPP COMMUNICATION GUIDELINE
  • Xpress Health –Useful Phrases for Onboarding Call
  • CALL SCENARIOS
  • REROUTING
  • General Script Template
  • Email ID s of Internal Departments
  • Summary
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Frequently asked questions

The course covers booking coordination, professional communication, shift confirmations, escalation procedures, WhatsApp and email etiquette, client handling, and healthcare staffing operations.

Yes, learners will receive a certification upon successful completion of the BOOKINGS TEAM MANUAL: XPRESS HEALTH course.

To register, sign in to your Care Learning account using your email and password, or create a new account at care-learning.com.

This course is suitable for bookings coordinators, healthcare staffing teams, customer support staff, and professionals involved in healthcare workforce coordination.