RECRUITMENT TEAM MANUAL: XPRESS HEALTH

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This course provides a comprehensive overview of the recruitment processes, responsibilities, and communication standards followed by the Recruitment Team at Xpress Health. This course is designed to help team members understand how to source, engage, screen, and onboard qualified healthcare professionals, including HCAs, nurses, and specialists, while maintaining a professional candidate experience and promoting a strong brand image. It also highlights the importance of collaboration with internal teams to ensure a consistent pipeline of healthcare staff to meet operational and booking requirements efficiently.

14 Modules1 hour
£169£0
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RECRUITMENT TEAM MANUAL: XPRESS HEALTH

Learning Outcomes

What you'll learn

  • Demonstrate professional tone, polite diction, and effective verbal communication skills during recruitment and onboarding interactions.
  • Apply paralinguistic communication techniques such as voice modulation, pace, clarity, and active listening during phone conversations.
  • Differentiate between best and worst communication practices and use appropriate linguistic choices in professional scenarios.
  • Understand and apply key compliance clearances, onboarding terminology, acronyms, and recruitment procedures used within Xpress Health.
  • Use the NATO Phonetic Alphabet and standardized communication methods to ensure clarity and accuracy during calls and documentation processes.
  • Perform onboarding calls confidently by following onboarding checklists, process steps, rerouting procedures, call script references, and internal communication protocols effectively.

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Training Overview

  • The Strategic Importance Of Tone & Polite Diction
  • Paralinguistic Elements Over The Phone
  • Contrasting Examples: Best Vs. Worst Practices
  • Advantages & Disadvantages Of Linguistic Choices
  • Nato Phonetic Alphabet (For Clear Communication)
  • Xpress Health – Useful Phrases For Onboarding Call
  • Xpress Health – Onboarding Process Check List
  • Xpress Health – Onboarding Process Steps
  • Call Script References – Part 1
  • Call Script References – Part 2
  • Rerouting
  • General Script Template
  • Email IDs Of Internal Departments
  • Summary
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Frequently asked questions

The course covers recruitment communication, onboarding processes, compliance checks, call scripts, pay rates, healthcare acronyms, onboarding checklists, and professional telephone etiquette.

Yes, you will receive a certification upon successful completion of the course.

To register, log in or sign in to your Care Learning account using your email and password. New users can create an account at care-learning.com.

This course is suitable for recruitment professionals, onboarding staff, compliance teams, and healthcare staffing coordinators working in healthcare recruitment environments.