Duty of Care
In this module, we will consider what is meant by the phrase 'duty of care', and discuss how you can translate this duty to your practice as a healthcare professional. It is important to remember that, whilst this module sets out best practice principles and national guidance in regard to duty of care, you have a responsibility to follow the local policies and guidelines of your organisation.
Learning Outcomes
What you'll learn
- Define 'duty of care'
- Describe how 'duty of care' applies to professional work as a healthcare practitioner
- Describe dilemmas that may arise between the duty of care and an individual's rights
- Explain what you should and should not do if dilemmas occur between the duty of care and an individual's rights
- Recall the support available for those faced with dilemmas between the duty of care and an individual's rights
- Describe the difference between a comment and a complaint
- Explain why learning from comments and complaints is important
- Know how to respond to comments and complaints in a way that complies with the law and locally agreed ways of working
- Recall the support available for those handling comments and complaints
- Define what is meant by: adverse event, incident, error and near miss
- Know how to respond to adverse events, incidents, errors and near misses in a way that complies with the law and locally agreed ways of working
- Define what is meant by 'confrontation' and describe situations that may lead to confrontation
- Describe ways of responding to confrontation including: communication techniques; assessment and reduction of risks; seeking additional support; and r
Learning Outcomes
What you'll learn
- Define 'duty of care'
- Describe how 'duty of care' applies to professional work as a healthcare practitioner
- Describe dilemmas that may arise between the duty of care and an individual's rights
- Explain what you should and should not do if dilemmas occur between the duty of care and an individual's rights
- Recall the support available for those faced with dilemmas between the duty of care and an individual's rights
- Describe the difference between a comment and a complaint
- Explain why learning from comments and complaints is important
- Know how to respond to comments and complaints in a way that complies with the law and locally agreed ways of working
- Recall the support available for those handling comments and complaints
- Define what is meant by: adverse event, incident, error and near miss
- Know how to respond to adverse events, incidents, errors and near misses in a way that complies with the law and locally agreed ways of working
- Define what is meant by 'confrontation' and describe situations that may lead to confrontation
- Describe ways of responding to confrontation including: communication techniques; assessment and reduction of risks; seeking additional support; and r
Modules
Module 1
What Is 'Duty Of Care'?
Module 2
Duty Of Care Within Healthcare
Module 3
Dilemmas And The Duty Of Care
Module 4
Dealing With Comments And Complaints
Module 5
Dealing With Adverse Events, Incidents, Errors And Near Misses
Module 6
Adverse Event, Incident, Error And Near Miss Legislation
Module 7
Dealing With Conflict And Confrontation
Module 8
Summary
Module 9
References
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Frequently Asked Questions
It’s an online training that teaches healthcare professionals about their legal and ethical responsibilities to keep patients safe and provide quality care.
This course is ideal for nurses, caregivers, allied health professionals, and support staff involved in patient care.
You’ll learn key principles of duty of care, how to recognise risks, maintain safety, act professionally, and protect vulnerable patients.
Understanding duty of care helps reduce harm, improve patient safety, meet professional standards, and avoid legal issues.
Yes, it covers identifying hazards, assessing risk, and taking appropriate action to safeguard patients and staff.