Open Disclosure

Top Rated4.8(10 reviews)

This module provides healthcare professionals with essential knowledge of Open Disclosure practices as per HSE guidelines. It covers incident types, ethical obligations, legal protections, and equips learners with the ASSIST communication model to ensure safe, honest, and respectful interactions with patients and families .

9 Modules1 hour
€169€0
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Open Disclosure

Learning Outcomes

What you'll learn

  • Understand the concept and purpose of Open Disclosure in healthcare.
  • Recognise the importance of open, honest, and compassionate communication following patient safety incidents.
  • Identify the types of incidents that require Open Disclosure, including harm, no harm, and near misses.
  • Understand the HSE's Open Disclosure Policy and its application in daily practice.
  • Apply the HSE’s core values of care, compassion, trust, and learning during disclosure.
  • Follow the principles of incident management, including openness, responsiveness, and learning.

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Training Overview

  • Introduction
  • What Triggers Open Disclosure?
  • The Principles of Open Disclosure
  • Stages of Staff Reaction
  • ASSIST Model of Open Disclosure Communication
  • Managing the Initial Discussion
  • Getting Ready for a Formal Open Disclosure Meeting
  • Managing a Formal Open Disclosure Meeting
  • Summary
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Top reviews

EV

Evelyne

User fromcare-learning

5

content easy to understand

Posted on 04/02/2026

RA

ramona

User fromcare-learning

5

Good

Posted on 08/01/2026

GA

Gabriel

User fromcare-learning

5

excellent experience easy to follow course.

Posted on 17/03/2026

EV

Evelyne

User fromcare-learning

5

content easy to understand

Posted on 04/02/2026

RA

ramona

User fromcare-learning

5

Good

Posted on 08/01/2026

GA

Gabriel

User fromcare-learning

5

excellent experience easy to follow course.

Posted on 17/03/2026

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Frequently asked questions

Open Disclosure is a compassionate and transparent process where healthcare staff communicate honestly with patients or families after a safety incident, acknowledging what happened and offering support.

Open Disclosure should begin as soon as a patient safety incident is identified—even if all details are not yet known—to provide early acknowledgement and support.

No. Open Disclosure also applies to no-harm events and near misses, as these situations may still affect patients and offer learning opportunities for safer care.

A genuine apology acknowledges the event’s impact, shows empathy, and helps maintain trust between patients, families, and healthcare providers.