Registered Manager Training

This is a very in-depth course primarily written for individuals who are in the process of registering with the CQC - or other regulators, in the process of becoming a registered manager for the services they work within. 

• Describe the role and responsibilities of a registered branch manager
• Define accountability, and explain why accountability is important to the role of registered branch manager
• Know what is required to achieve and maintain Registered Manager status
• Understand the differences between Personal Care registration and TDDI registration
• Know how to arrange NVQ Level 5 diplomas to facilitate CQC registration
• Explain how to manage branch level complaints
• Explain how to manage safeguarding at a branch level
• Describe what CQC inspectors are looking for, and the usual process of a CQC inspection
• Explain the importance of the CQC’s fundamental standards, and list examples of these standards
• Appreciate the importance of developing CQC compliant policies and procedures
• Recall the principles of accurate record keeping
• Describe how to manage staff working hours
• Explain the importance of risk assessment within the Home Care setting, and your role and responsibilities in regard to carrying out high-quality risk assessments inc: fire / lone worker / night worker / moving and handling / environmental risk assessments
• Describe the principles of safe recruitment of staff, including the importance of DBS checks
• Recall ways in which you can engage with your local community to engage and recruit staff
• Appreciate the importance of staff training, and describe how to ensure your staff are skilled, competent, and up to date with their learning and development needs
• Recall HR disciplinary meeting guidance and be adept in engaging in potentially difficult conversations with staff
• Reflect on your own attitudes and behaviours using the Leadership Qualities Framework (LQF) and identify areas in which your values or behaviours could change to allow you to provide more effective leadership
• Explain how to conduct a performance assessment of your service to identify and rectify any specific shortcomings
• Identify possible cost savings at a branch level
• Know where to find additional sources of support for registered managers