YE
5Yetunde
User from
Quite insigtful
Posted on 14/05/2026
Communication Skills
Top Rated4.8(8 reviews)
This module aims to provide you with standard principles and best practice guidelines in regard to communicating with residents, patients and colleagues. It is important to remember that local policies and guidance should always be followed.
15 Modules1 hour
£169£0
From £0
Start LearningLearning Outcomes
What you'll learn
- Explain what is meant by communication and describe the different ways that people may communicate
- Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
- Appreciate the importance of successful communication
- Describe situations where confidentiality may need to be broken
- Describe how to establish an individual's communication and language needs, wishes and preferences
- Describe the eight Caldicott Principles and appreciate the origin of these principles
- List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
Learning Outcomes
What you'll learn
- Explain what is meant by communication and describe the different ways that people may communicate
- Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
- Appreciate the importance of successful communication
- Describe situations where confidentiality may need to be broken
- Describe how to establish an individual's communication and language needs, wishes and preferences
- Describe the eight Caldicott Principles and appreciate the origin of these principles
- List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
Modules
Module 1
What is Communication?
Module 2
Why is Communication so Important?
Module 3
Establishing Communication Needs
Module 4
Communication Methods and Styles
Module 5
Verbal Communication
Module 6
Non-verbal Communication
Module 7
Written Communication
Module 8
Barriers to Effective Communication
Module 9
What is Confidentiality?
Module 10
Why is Confidentiality so Important?
Module 11
Should You Ever Break Confidentiality?
Module 12
Caldicott Principles and Guardians
Module 13
Reflective Practice
Module 14
Summary
Module 15
References
Top reviews
AB
5Abiola
User from
easy to study, understand and assimilate
Posted on 10/02/2026
BA
5Bayonle
User from
Was satisfying
Posted on 22/10/2026
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Frequently Asked Questions
Communication skills training helps UK healthcare and care workers develop effective verbal, non-verbal and written communication while respecting individual needs, preferences and confidentiality.
Effective communication supports person-centred care, improves understanding and helps build trust between healthcare professionals, care workers, individuals and families.
Communication can be verbal, non-verbal or written. UK healthcare training also explores communication methods and styles to meet different individual needs and preferences.
Confidentiality means protecting an individual's personal information and only sharing it appropriately. UK healthcare workers must follow confidentiality, data protection and workplace policies.
The Caldicott Principles provide guidance on using and sharing confidential information in UK health and social care. Communication training explains their purpose and importance in healthcare.