Communication Skills
Trending3.5(New)
This module aims to provide you with standard principles and best practice guidelines in regard to communicating with residents, patients and colleagues. It is important to remember that local policies and guidance should always be followed.
15 Modules1 hour
€169€0
Learning Outcomes
What you'll learn
- Explain what is meant by communication and describe the different ways that people may communicate
- Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
- Appreciate the importance of successful communication
- Describe situations where confidentiality may need to be broken
- Describe how to establish an individual's communication and language needs, wishes and preferences
- Describe the eight Caldicott Principles and appreciate the origin of these principles
- List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
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Learning Outcomes
What you'll learn
- Explain what is meant by communication and describe the different ways that people may communicate
- Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
- Appreciate the importance of successful communication
- Describe situations where confidentiality may need to be broken
- Describe how to establish an individual's communication and language needs, wishes and preferences
- Describe the eight Caldicott Principles and appreciate the origin of these principles
- List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
Stay updated with our
Training Overview
- What is Communication?
- Why is Communication so Important?
- Establishing Communication Needs
- Communication Methods and Styles
- Verbal Communication
- Non-verbal Communication
- Written Communication
- Barriers to Effective Communication
- What is Confidentiality?
- Why is Confidentiality so Important?
- Should You Ever Break Confidentiality?
- Caldicott Principles and Guardians
- Reflective Practice
- Summary
- References
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