Communication Skills
This module aims to provide you with standard principles and best practice guidelines in regard to communicating with residents, patients and colleagues. It is important to remember that local policies and guidance should always be followed.
Learning Outcomes
What you'll learn
- Explain what is meant by communication and describe the different ways that people may communicate
- Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
- Appreciate the importance of successful communication
- Describe situations where confidentiality may need to be broken
- Describe how to establish an individual's communication and language needs, wishes and preferences
- Describe the eight Caldicott Principles and appreciate the origin of these principles
- List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
Learning Outcomes
What you'll learn
- Explain what is meant by communication and describe the different ways that people may communicate
- Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
- Appreciate the importance of successful communication
- Describe situations where confidentiality may need to be broken
- Describe how to establish an individual's communication and language needs, wishes and preferences
- Describe the eight Caldicott Principles and appreciate the origin of these principles
- List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
Modules
Module 1
What is Communication?
Module 2
Why is Communication so Important?
Module 3
Establishing Communication Needs
Module 4
Communication Methods and Styles
Module 5
Verbal Communication
Module 6
Non-verbal Communication
Module 7
Written Communication
Module 8
Barriers to Effective Communication
Module 9
What is Confidentiality?
Module 10
Why is Confidentiality so Important?
Module 11
Should You Ever Break Confidentiality?
Module 12
Caldicott Principles and Guardians
Module 13
Reflective Practice
Module 14
Summary
Module 15
References
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Frequently Asked Questions
Communication Skills Training helps healthcare workers develop effective verbal, non-verbal, and written communication skills while supporting clear, respectful, and person-centred interactions.
Effective communication supports safe care, builds trust, improves teamwork, respects individual needs, and helps healthcare professionals share information clearly with patients, families, and colleagues.
The course covers verbal, non-verbal, and written communication, confidentiality, communication preferences, language needs, effective communication, and the eight Caldicott Principles.
The main types include verbal communication, non-verbal communication, and written communication. Healthcare workers may also use visual, digital, and other communication methods to meet individual needs.
The eight Caldicott Principles provide guidance on using and protecting confidential information. They help healthcare professionals handle personal information appropriately while supporting safe and effective care.