Introduction to Managing Work-Related Violence and Aggression

Trending3.5(New)

This course by the Health and Safety Authority (HSA) introduces the management of work-related violence and aggression. It is suitable for employees, managers, employers, and those responsible for workplace safety. It focuses on environments involving public interaction and highlights the need to manage violence and aggression as workplace hazards to reduce risk and protect staff.

8 Modules1 hour
€169€0
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Introduction to Managing Work-Related Violence and Aggression

Learning Outcomes

What you'll learn

  • Recognise early warning signs of work-related violence and aggression and understand their impact on staff
  • Explain employer responsibilities in preventing and managing workplace violence and aggression
  • Identify common types of incidents associated with aggressive or violent behaviour in the workplace
  • Conduct basic risk assessments by identifying hazards and applying appropriate control measures
  • Demonstrate appropriate procedures for reporting, responding to, and managing incidents effectively

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Training Overview

  • Understanding Prevalence and Legal Responsibilities
  • Types and Impact of Violence and Aggression
  • Identifying Hazards and Risk Factors
  • Risk Assessment and At-Risk Groups
  • Implementing Control Measures
  • Monitoring, Review and Continuous Improvement
  • Incident Reporting, Investigation and Response
  • Summary
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Frequently asked questions

It refers to any incident where staff are abused, threatened, or assaulted in connection with their work, including both physical and non-physical behaviours.

Employers are responsible for identifying risks, implementing control measures, and ensuring staff safety, while employees must follow procedures and report incidents.

Follow workplace procedures, prioritise your safety, report the incident promptly, and seek support from your employer or available support services.

Risk assessments help identify hazards, evaluate risks, and implement effective measures to prevent incidents and protect employees in the workplace.