Understanding Your Role
This module is aimed at new care workers and is normally offered as part of the Care Certificate, although it may be completed as a standalone. It supports new care workers to understand their job role, rights, duties and responsibilities. It includes the differences between personal and professional relationships, and being able to work in partnership with other people- including colleagues, service users, seniors and other care staff.
Learning Outcomes
What you'll learn
- Describe the main duties and responsibilities associated with your role
- Recall the standards and codes of conduct that apply to work within your role
- Acknowledge the central role that previous experiences, attitudes and beliefs can play in influencing someone's day to day practice
- Discuss your employment rights and responsibilities
- Recall the aims, objectives and values of the service in which you work
- Know how and when to escalate concerns at work, and define what is meant by the use of the term 'whistleblowing'
- Explain the importance of openness and honesty in regard to errors you may make within your practice
- Recall the differences between personal and professional relationships
- Explain why it is important to work in partnership with others
- Describe ways in which you can work in partnership with others within your day to day practice
- List the core principles of conflict resolution, as applied to working in partnership with another person or service and identify sources of additiona
Learning Outcomes
What you'll learn
- Describe the main duties and responsibilities associated with your role
- Recall the standards and codes of conduct that apply to work within your role
- Acknowledge the central role that previous experiences, attitudes and beliefs can play in influencing someone's day to day practice
- Discuss your employment rights and responsibilities
- Recall the aims, objectives and values of the service in which you work
- Know how and when to escalate concerns at work, and define what is meant by the use of the term 'whistleblowing'
- Explain the importance of openness and honesty in regard to errors you may make within your practice
- Recall the differences between personal and professional relationships
- Explain why it is important to work in partnership with others
- Describe ways in which you can work in partnership with others within your day to day practice
- List the core principles of conflict resolution, as applied to working in partnership with another person or service and identify sources of additiona
Modules
- Duties and Responsibilities
- Standards And Codes Of Conduct
- The Influences Of Previous Experiences, Attitudes, And Beliefs
- Employment Rights And Responsibilities
- Aims, Objectives And Values Of Services
- Raising Concerns
- Personal And Professional Relationships
- Working In Partnership With Others
- Summary
- References
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Frequently Asked Questions
It’s an online training that explains your responsibilities, professional standards, and expectations in a healthcare or care support role.
This course is ideal for new care workers, support staff, and anyone starting a role in health and social care.
You’ll learn core duties, boundaries, safe practice principles, teamwork, accountability, and how to work ethically in care settings.
Knowing your role helps you work safely, confidently, support others effectively, and deliver high-quality person-centred care.
Yes, it covers key behaviours, communication, respect, boundaries, and standards expected in care work.