Prevention and Management of Aggression and Violence (PMAV)

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Prevention and Management of Aggression and Violence (PMAV)

100K+ already enrolled4.9(2,140 reviews)

Equips staff with practical skills to recognise, de-escalate, and safely manage aggression and violence. The training covers risk awareness, early warning signs, verbal de-escalation, breakaway techniques, and safe physical responses, with a certificate valid for 2 years upon successful completion.

€199From €110

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About the training

This PMAV course provides learners with a structured approach to preventing and managing aggression and violence in a variety of workplace settings. Through theory, practical examples, and case studies, participants will develop the confidence to identify escalating behaviours, communicate effectively during challenging situations, and implement strategies that reduce the risk of harm to themselves and others. The course emphasises prevention, personal safety, and maintaining professional standards when responding to aggression.

What You'll Learn

  • Explain the theory and impact of aggression and violence in the workplace.
  • Recognise behavioural indicators that may precede aggressive incidents.
  • Use effective communication and conflict-management techniques to de-escalate situations.
  • Conduct basic risk assessments for potentially aggressive encounters.
  • Demonstrate an understanding of personal safety principles when providing care or working alone.
  • Describe the physical and psychological risks associated with aggressive incidents and physical interventions.
  • Contribute to a safer, more consistent, and supportive workplace environment.

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Training Overview

  • Introduction to Prevention and Management of Aggression and Violence (PMAV)
  • Understanding aggression and violence in the workplace
  • Common causes, triggers, and risk factors
  • Ethical and legal responsibilities
  • Recognising early warning signs of aggression
  • Understanding the assault cycle
  • Importance of prevention and early intervention
  • Personal safety awareness
  • Demonstration of verbal and non-verbal de-escalation techniques
  • Effective communication skills
  • Recognising stages of escalating behaviour
  • Appropriate body language and positioning
  • Personal safety techniques
  • Safe lone-working practices
  • Strategies to prevent escalation
  • Role-play and scenario-based exercises
  • Identifying triggers and warning signs
  • Practising de-escalation techniques
  • Risk assessment activities
  • Personal safety practice
  • Lone-working simulations
  • Managing challenging situations safely
  • Common challenges in managing aggression and violence
  • Case study discussions
  • Physical and psychological risks of incidents
  • Legal and ethical considerations
  • Teamwork and coordinated responses
  • Sharing workplace experiences
  • Q&A and knowledge review
  • Importance of refresher training and continuous learning
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