Policy on the review and revision of service user’s guide

Policy on the review and revision of service user’s guide

The Service Users’ Guide viewed by Direct Medics Ltd. as a ‘live’ document, designed to inform and advise the users of the company’s services as to how best to access all aspects of the service and to guide as to the correct course of action in the event of a problem. As such, updates and amendments take place on an ongoing basis in line with factors such as:

i.  Legislative changes;

ii.  Procedural amendments as instructed by procurement bodies;

iii. Advances in best practice knowledge; and

iv. Requirements laid down in inspection reports from RQIA

As a minimum, the Service Users’ Guide is reviewed annually.