Family Communication in Long-Term Care
Effective communication with families is a cornerstone of person-centred care in long-term care settings. This course equips healthcare professionals with practical communication strategies, including active listening, empathy, and therapeutic relationship-building, to strengthen collaboration with family caregivers and support coordinated, compassionate care.
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Learning Outcomes
What you'll learn
- Explain the importance of effective communication with family caregivers in long-term care.
- Apply the OARS communication framework to foster respectful, supportive, and meaningful conversations.
- Demonstrate self-reflection and perspective-taking to enhance empathy and reduce communication barriers.
- Use curiosity-driven questioning and therapeutic communication techniques to build trusting relationships with families.
- Support effective coordination of care by collaborating confidently with family caregivers and the wider healthcare team.
Learning Outcomes
What you'll learn
- Explain the importance of effective communication with family caregivers in long-term care.
- Apply the OARS communication framework to foster respectful, supportive, and meaningful conversations.
- Demonstrate self-reflection and perspective-taking to enhance empathy and reduce communication barriers.
- Use curiosity-driven questioning and therapeutic communication techniques to build trusting relationships with families.
- Support effective coordination of care by collaborating confidently with family caregivers and the wider healthcare team.
Modules
Module 1
Communicating Effectively with Family Caregivers
Module 2
Applying the OARS Communication Approach
Module 3
Developing Self-Awareness Through Reflection
Module 4
Understanding Others Through Perspective-Taking
Module 5
Using Curiosity to Foster Meaningful Conversations
Module 6
Building Trusting Therapeutic Partnerships
Module 7
Collaborating to Enhance Care Coordination
Module 8
Summary
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Frequently Asked Questions
The course covers caregiver-centred communication, the OARS framework, self-reflection, perspective taking, curiosity, therapeutic relationships, and supporting coordinated care with family caregivers.
Yes, you will receive a certification upon successful completion of the Family Communication in Long-Term Care course.
To register, sign in to your Care Learning account using your email and password. New users can create an account at care-learning.com to access the course.
This course is suitable for nurses, healthcare professionals, support workers, and caregivers who communicate with family caregivers in long-term care and other healthcare settings.


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