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Care Certificate (Part 6) - Communication

Top Rated4.9(12 reviews)

This chapter focuses on the importance of effective communication in health and social care settings. It explores various types of communication, including verbal, non-verbal, written, and alternative methods such as sign language, Makaton, and Braille. Emphasis is placed on recognizing and interpreting non-verbal cues, adapting communication styles to meet individual needs, and understanding the impact of body language, gestures, and facial expressions.

5 Modules1 hour
£169£0
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Care Certificate (Part 6) - Communication
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Learning Outcomes

What you'll learn

  • Understand the fundamental role of communication in providing effective care and building relationships.
  • Identify and utilize various types of communication, including verbal, non-verbal, written, sign language, Makaton, and Braille.
  • Recognize and interpret non-verbal cues such as body language, gestures, and facial expressions.
  • Adapt communication styles to suit the needs and preferences of individuals in care.
  • Distinguish between formal and informal communication and apply them appropriately in different contexts.
  • Use touch and physical contact thoughtfully and in a person-centred manner, ensuring consent and adherence to infection control guidelines
  • Promote the overall well-being and dignity of individuals through respectful and person-centred communication practices.

Modules

Module 1

Communication

Module 2

Recognising Barriers to Effective Communication

Module 3

Relevant Legislation

Module 4

Informed Consent

Module 5

Confidentiality

Top reviews

OL

Oluwafemi

User fromcare-learning

5

Nice

Posted on 27/08/2026

LI

Linda

User fromcare-learning

5

Very Educative site for a care training

Posted on 25/09/2026

ZA

Zainab

User fromcare-learning

5

Very easy to understand

Posted on 04/10/2026

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Frequently Asked Questions

Effective communication helps build trust, understand individual needs and provide safe, person-centred care. UK care workers should communicate respectfully and support dignity.

Communication can be verbal, non-verbal, written or visual, including sign language, Makaton and Braille. Choose methods based on the person's communication needs and preferences.

Non-verbal communication includes facial expressions, gestures, posture, eye contact and body language. Understanding these cues can help care workers recognise feelings and communication needs.

Adapt language, tone and communication methods to the individual's abilities, preferences and needs. Allow time to respond, listen actively and respect their choices and dignity.

Obtain appropriate consent and consider the person's preferences, dignity, culture and wellbeing. Follow workplace policies and UK infection prevention and control guidance.