This course by the Health and Safety Authority (HSA) introduces the management of work-related violence and aggression. It is suitable for employees, managers, employers, and those responsible for workplace safety. It focuses on environments involving public interaction and highlights the need to manage violence and aggression as workplace hazards to reduce risk and protect staff.
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Module 1
Understanding Prevalence and Legal Responsibilities
Module 2
Types and Impact of Violence and Aggression
Module 3
Identifying Hazards and Risk Factors
Module 4
Risk Assessment and At-Risk Groups
Module 5
Implementing Control Measures
Module 6
Monitoring, Review and Continuous Improvement
Module 7
Incident Reporting, Investigation and Response
Module 8
Summary
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It refers to any incident where staff are abused, threatened, or assaulted in connection with their work, including both physical and non-physical behaviours.
Employers are responsible for identifying risks, implementing control measures, and ensuring staff safety, while employees must follow procedures and report incidents.
Follow workplace procedures, prioritise your safety, report the incident promptly, and seek support from your employer or available support services.
Risk assessments help identify hazards, evaluate risks, and implement effective measures to prevent incidents and protect employees in the workplace.
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