Registered Manager Training

What you'll learn

• Describe the role and responsibilities of a registered branch manager
• Define accountability, and explain why accountability is important to the role of registered branch manager
• Know what is required to achieve and maintain Registered Manager status
• Understand the differences between Personal Care registration and TDDI registration
• Know how to arrange NVQ Level 5 diplomas to facilitate CQC registration
• Explain how to manage branch level complaints
• Explain how to manage safeguarding at a branch level
• Describe what CQC inspectors are looking for, and the usual process of a CQC inspection
• Explain the importance of the CQC’s fundamental standards, and list examples of these standards
• Appreciate the importance of developing CQC compliant policies and procedures
• Recall the principles of accurate record keeping
• Describe how to manage staff working hours
• Explain the importance of risk assessment within the Home Care setting, and your role and responsibilities in regard to carrying out high-quality risk
• Describe the principles of safe recruitment of staff, including the importance of DBS checks
• Recall ways in which you can engage with your local community to engage and recruit staff
• Appreciate the importance of staff training, and describe how to ensure your staff are skilled, competent, and up to date with their learning and deve
• Recall HR disciplinary meeting guidance and be adept in engaging in potentially difficult conversations with staff
• Reflect on your own attitudes and behaviours using the Leadership Qualities Framework (LQF) and identify areas in which your values or behaviours coul
• Explain how to conduct a performance assessment of your service to identify and rectify any specific shortcomings
• Identify possible cost savings at a branch level
• Know where to find additional sources of support for registered managers