Enquire

Communication Skills

Top Rated4.7(7 reviews)

This module aims to provide you with standard principles and best practice guidelines in regard to communicating with residents, patients and colleagues. It is important to remember that local policies and guidance should always be followed.

15 Modules1 hour
£169£0
Start Learning
Communication Skills
From £0
Start Learning

Learning Outcomes

What you'll learn

  • Explain what is meant by communication and describe the different ways that people may communicate
  • Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
  • Appreciate the importance of successful communication
  • Describe situations where confidentiality may need to be broken
  • Describe how to establish an individual's communication and language needs, wishes and preferences
  • Describe the eight Caldicott Principles and appreciate the origin of these principles
  • List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication

Stay updated with our

Healthcare trainingHealthcare training

Training Overview

  • What is Communication?
  • Why is Communication so Important?
  • Establishing Communication Needs
  • Communication Methods and Styles
  • Verbal Communication
  • Non-verbal Communication
  • Written Communication
  • Barriers to Effective Communication
  • What is Confidentiality?
  • Why is Confidentiality so Important?
  • Should You Ever Break Confidentiality?
  • Caldicott Principles and Guardians
  • Reflective Practice
  • Summary
  • References
Healthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare trainingHealthcare training

Top reviews

YE

Yetunde

User fromcare-learning

5

Quite insigtful

Posted on 14/05/2026

AB

Abiola

User fromcare-learning

5

easy to study, understand and assimilate

Posted on 10/02/2026

PR

Promise

User fromcare-learning

4

Was interesting

Posted on 04/03/2026

YE

Yetunde

User fromcare-learning

5

Quite insigtful

Posted on 14/05/2026

AB

Abiola

User fromcare-learning

5

easy to study, understand and assimilate

Posted on 10/02/2026

PR

Promise

User fromcare-learning

4

Was interesting

Posted on 04/03/2026

Browse all

You May Also Like

Autism

Autism

5(49 reviews)£169£0
TrendingPopularTop Rated

This course introduces Autism Spectrum Disorder (ASD) and explains how it affects communication, behaviour, and learning. It also promotes awareness and supportive approaches for working with individuals on the autism spectrum.

7 chapters1 hour
RIDDOR

RIDDOR

5(18 reviews)£169£0
TrendingPopularTop Rated

This course introduces the RIDDOR 2013 regulations and explains how workplace accidents, injuries, and occupational diseases should be reported. It helps learners understand reporting responsibilities and promotes safer workplace practices.

7 chapters1 hour
Control of Substances Hazardous to Health (COSHH)

Control of Substances Hazardous to Health (COSHH)

5(32 reviews)£169£0
TrendingPopularTop Rated

This course provides an overview of the COSHH Regulations in UK workplaces. It covers legal responsibilities, identifying hazardous substances, conducting risk assessments, implementing control measures, safe handling and storage, emergency response, and the importance of health surveillance to protect workers.

5 chapters1 hour
Fire prevention and awareness

Fire prevention and awareness

4.8(9 reviews)£169£0
TrendingPopularTop Rated

This course provides essential knowledge on workplace fire prevention, protection systems, and emergency response procedures. Participants will learn to identify fire hazards, understand fire classifications, apply safe work practices, and support compliance with workplace fire safety regulations. The training promotes a proactive safety culture and behavioural awareness to reduce fire risks and enhance workplace safety.

4 chapters1 hour
Dementia

Dementia

4.8(69 reviews)£169£0
TrendingPopularTop Rated

Working in the care sector, it is critical to have an awareness of dementia and how it can impact those you care for and their families. This course is suitable for anyone who is looking to expand their understanding of the condition and how best to support people to live a full and dignified life with dementia.

9 chapters1 hour
How Physical Activity Promotes Health Benefits

How Physical Activity Promotes Health Benefits

0(New)£169£0
CPD Accredited

This course explores the scientific ways in which physical activity supports overall health and well-being. It explains how regular movement influences key biological processes in the body and helps prevent and manage a range of chronic conditions.

2 chapters1 hour
Management of severe asthma in secondary care

Management of severe asthma in secondary care

0(New)£169£0
CPD Accredited

This course is designed for secondary care clinicians involved in the assessment and treatment of patients with severe asthma. It provides a practical overview of modern asthma diagnosis, evaluation of alternative conditions, optimisation of standard therapies, and identification of comorbidities and treatable traits that may impact disease control. The course also explores referral pathways to specialist severe asthma services and outlines advanced treatment options available through specialised centres.

8 chapters1 hour
Autism

Autism

5(49 reviews)£169£0
TrendingPopularTop Rated

This course introduces Autism Spectrum Disorder (ASD) and explains how it affects communication, behaviour, and learning. It also promotes awareness and supportive approaches for working with individuals on the autism spectrum.

7 chapters1 hour
RIDDOR

RIDDOR

5(18 reviews)£169£0
TrendingPopularTop Rated

This course introduces the RIDDOR 2013 regulations and explains how workplace accidents, injuries, and occupational diseases should be reported. It helps learners understand reporting responsibilities and promotes safer workplace practices.

7 chapters1 hour
Control of Substances Hazardous to Health (COSHH)

Control of Substances Hazardous to Health (COSHH)

5(32 reviews)£169£0
TrendingPopularTop Rated

This course provides an overview of the COSHH Regulations in UK workplaces. It covers legal responsibilities, identifying hazardous substances, conducting risk assessments, implementing control measures, safe handling and storage, emergency response, and the importance of health surveillance to protect workers.

5 chapters1 hour
Fire prevention and awareness

Fire prevention and awareness

4.8(9 reviews)£169£0
TrendingPopularTop Rated

This course provides essential knowledge on workplace fire prevention, protection systems, and emergency response procedures. Participants will learn to identify fire hazards, understand fire classifications, apply safe work practices, and support compliance with workplace fire safety regulations. The training promotes a proactive safety culture and behavioural awareness to reduce fire risks and enhance workplace safety.

4 chapters1 hour
Dementia

Dementia

4.8(69 reviews)£169£0
TrendingPopularTop Rated

Working in the care sector, it is critical to have an awareness of dementia and how it can impact those you care for and their families. This course is suitable for anyone who is looking to expand their understanding of the condition and how best to support people to live a full and dignified life with dementia.

9 chapters1 hour
How Physical Activity Promotes Health Benefits

How Physical Activity Promotes Health Benefits

0(New)£169£0
CPD Accredited

This course explores the scientific ways in which physical activity supports overall health and well-being. It explains how regular movement influences key biological processes in the body and helps prevent and manage a range of chronic conditions.

2 chapters1 hour
Management of severe asthma in secondary care

Management of severe asthma in secondary care

0(New)£169£0
CPD Accredited

This course is designed for secondary care clinicians involved in the assessment and treatment of patients with severe asthma. It provides a practical overview of modern asthma diagnosis, evaluation of alternative conditions, optimisation of standard therapies, and identification of comorbidities and treatable traits that may impact disease control. The course also explores referral pathways to specialist severe asthma services and outlines advanced treatment options available through specialised centres.

8 chapters1 hour
Browse all Courses

Take Your
Learning Anywhere

Stay on top of your learning with the Care Learning app.

Download on the App StoreGet it on Google Play

Are You a Qualified
Trainer or Instructor?

Join Care Learning as a trainer and deliver high-quality courses to learners across healthcare and workplace training.

Refer a Friend &
Earn Rewards.

Invite healthcare professionals to join Care Learning and get rewarded when your referral successfully joins.

1 / 3

Frequently asked questions