YE
5Yetunde
User from
Quite insigtful
Posted on 14/05/2026
Communication Skills
Top Rated4.7(7 reviews)
This module aims to provide you with standard principles and best practice guidelines in regard to communicating with residents, patients and colleagues. It is important to remember that local policies and guidance should always be followed.
15 Modules1 hour
£169£0
From £0
Start LearningLearning Outcomes
What you'll learn
- Explain what is meant by communication and describe the different ways that people may communicate
- Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
- Appreciate the importance of successful communication
- Describe situations where confidentiality may need to be broken
- Describe how to establish an individual's communication and language needs, wishes and preferences
- Describe the eight Caldicott Principles and appreciate the origin of these principles
- List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
Learning Outcomes
What you'll learn
- Explain what is meant by communication and describe the different ways that people may communicate
- Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
- Appreciate the importance of successful communication
- Describe situations where confidentiality may need to be broken
- Describe how to establish an individual's communication and language needs, wishes and preferences
- Describe the eight Caldicott Principles and appreciate the origin of these principles
- List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
Modules
- What is Communication?
- Why is Communication so Important?
- Establishing Communication Needs
- Communication Methods and Styles
- Verbal Communication
- Non-verbal Communication
- Written Communication
- Barriers to Effective Communication
- What is Confidentiality?
- Why is Confidentiality so Important?
- Should You Ever Break Confidentiality?
- Caldicott Principles and Guardians
- Reflective Practice
- Summary
- References
Top reviews
AB
5Abiola
User from
easy to study, understand and assimilate
Posted on 10/02/2026
PR
4Promise
User from
Was interesting
Posted on 04/03/2026
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Frequently Asked Questions
Communication skills training helps UK healthcare and care workers develop effective verbal, non-verbal and written communication while respecting individual needs, preferences and confidentiality.
Effective communication supports person-centred care, improves understanding and helps build trust between healthcare professionals, care workers, individuals and families.
Communication can be verbal, non-verbal or written. UK healthcare training also explores communication methods and styles to meet different individual needs and preferences.
Confidentiality means protecting an individual's personal information and only sharing it appropriately. UK healthcare workers must follow confidentiality, data protection and workplace policies.
The Caldicott Principles provide guidance on using and sharing confidential information in UK health and social care. Communication training explains their purpose and importance in healthcare.