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De-Escalation

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Learn how to understand, manage, and de-escalate distress behaviours with positive behaviour support techniques.

8 Modules1 hour
€169€0
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De-Escalation
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Learning Outcomes

What you'll learn

  • Understand positive behaviour support strategies
  • Explain what is meant by distress behaviour
  • Recognise and respond to distress reactions
  • Demonstrate empathy, sympathy, and emotional intelligence
  • Identify relevant legislation related to behaviour support
  • Conduct risk assessments and maintain documentation
  • Understand the importance of effective communication
  • Apply techniques to de-escalate behaviour without using restraint
  • Recognise the value of post-incident debriefing

Modules

Module 1

Positive Behaviour Support

Module 2

Distress Behaviour

Module 3

Empathy, Sympathy & Emotional Intelligence

Module 4

Distress Reaction

Module 5

Law & Legislation

Module 6

Risk Assessments & Documentation

Module 7

Communication & Effective De-escalation

Module 8

Summary

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Frequently Asked Questions

De-Escalation training teaches you how to calm tense or aggressive situations safely. It helps you manage behaviour using communication and non-physical techniques.

This course is suitable for healthcare staff, carers, support workers, and anyone who may face challenging behaviour at work.

You will learn how to recognise early warning signs, use calm language, control your body language, and reduce the risk of conflict or violence.

De-Escalation helps keep everyone safe. It reduces stress, prevents injuries, and supports respectful and professional care.